Google Making Big Piles of Brown
Dear Google Support,
Regarding my Adwords account, please advise on the following:
How can I request a refund of my pre-deposited funds?
My account was banned before we even got our campaign completely setup and with no reason offered other than “If you have been suspended, check our policies and procedures and make sure you are in compliance.” WE checked, WE ARE, we then hired a company to scour our web assets to find the non-compliant content or whatever. $6000 later and we resubmit or appeal, same message comes back “If you have been suspended, please…” REALLY?
This how you treat a new advertiser trying to setup an account? Especially a customer who pre-deposited funds for advertising budget? And then you keep our money?
This is disgusting and I will spend my rent money hiring a lawyer to fight this and it is not because of the few hundred dollars you so cowardly kept without reason. No, it is to expose Google for what they are, a corporate bully with leadership that thinks they are above the law.
Wrongfully take money from me or food from my kids’ mouths and I will fight you till the death – count on it.
Regarding you last response to me via email (automated) – I do not think it is in my best interest to close my account before I get a refund as I will no longer have access to any of the account or admin functions that protect me as an account holder with funds in an active account.
I have already taken a couple of financial hits when following vague and grey-area Google policy to a “T” and I will not be had a third time. I will not follow any more automated, canned responses, grey area, instructional, communications that discriminate against those who are not tech savvy or familiar with Google’s policies.
The only part of this experience that was successful, clearly defined, and which I scored an “A” regarding my “Google” compliance, was when I pre-deposited money into my account.
Please, return all money to my account ASAP,
Disgruntled & Former Google Advocate/Customer
Still no refund or any additional response from Google. I could have used this money from Christmas gifts for my 3 children.
Funny how Google accepted my credit card (actually not even my card), THEN tightened up it’s reigns and charged me as an out of compliance user, and ultimately keeping all of the money – even before my Adwords account was completely setup.
Numerous requests for a refund result in automated emails that suggests I cancel my Adwords account and that the cancellation will trigger a refund to the original card holder account.
I remained resistant to this as I knew once I cancelled the account I would lose access to all the administrative tools, plus any access to virtual proof of funds being held by Google.
After a month, I cancelled the account in a desperate last ditch effort to recover my money.
As I expected, Google has not issued a refund, and like tens-of-thousands of others, I am out a significant amount of money due to Google’s illegal actions in flat-out stealing from it’s customers.
These customers are labeled as former, then disgruntled, then forgotten. Google is responsible for almost 30 million US dollars in disputed funds – 92% of those funds will never be returned, the individual cases never settled or resolved.
Google simply just keeps these funds and writes them off as account seizures due to violation of their websites Terms-of-Use or violation of specific account policies.
This is the new organized crime. I can only hope that it will ultimately bring the demise of Google as more and more folks speak out and when Google eventually screws the wrong person or entity.
If you have a Google experience, either good or bad, please share it with everyone in the comments. Any one leaving a comment will recieve a copy of my ebook – Secret Money Codes of the Internet
Shame on you Google and Shame on all those who knowingly participate in theft on Google’s behalf. This includes all of the support staff who, like robots, repeat the same ambiguous, computer generated answers to customer’s questions regarding disputes.